FAQ
Frequently Asked Questions
Welcome to the Velcorian FAQ. If your question isn't answered here, feel free to contact us at contact@velcorian.com – we're always happy to help
Product
What is a Velcorian board made of?
Velcorian chopping boards are made from premium solid surface material – the same hygienic, non-porous material used in luxury kitchen worktops. It’s microplastics-free, antibacterial, antifungal, and dishwasher safe.
Is it safe for food prep?
Yes. Velcorian boards are food-safe, non-toxic, and ultra-hygienic. Unlike plastic, they don’t shed microplastics, and unlike wood, they don’t absorb moisture or harbour bacteria.
Does it damage knives?
No. Our boards are designed with the ideal balance of hardness and resilience to protect your blades while resisting deep gouges.
Can I put it in the dishwasher?
Absolutely. Velcorian boards are 100% dishwasher safe.
How long does it last?
With normal home use, your Velcorian board can last up to 15 years or more. And thanks to our refurbish-and-return program, you can extend its life even further.
Does it come with a stand?
Yes. Every Velcorian set includes a matching solid surface stand to store your boards in style.
Care & Maintenance
How do I clean my Velcorian board?
You can wash it with warm soapy water or place it directly in the dishwasher.
Can I cut raw meat or fish on it?
Yes. The non-porous surface makes it safe for all food types – just rinse or dishwash between uses.
Can it stain or scratch?
Velcorian boards are stain-resistant and scratch-resistant. Light surface marks may appear with use but can be buffed out with our optional care kit.
Orders & Shipping
Where do you ship?
We currently ship across the UK and selected international markets. Shipping options and rates will appear at checkout.
When will my order ship?
Orders placed during our prelaunch are part of a limited release. Estimated shipping begins in late June 2025. You'll receive tracking information once your board is on the way.
Returns & Guarantee
What’s your return policy?
We offer a 14-day satisfaction guarantee. If you're not completely happy with your Velcorian board, return it unused and in original packaging for a full refund.
Is there a warranty?
Yes. Every Velcorian board comes with a 15-year structural warranty covering manufacturing defects.
Programs & Offers
Do you have a refurbish program?
Yes! Send your used Velcorian board back and receive a store credit towards a new one. We'll professionally restore and recycle your board to reduce waste.
Do you offer discounts?
Early supporters and newsletter subscribers often receive exclusive offers. Join our community to stay in the loop!
Still have questions?
Reach out to us anytime at contact@velcorian.com or message us on Instagram @velcorian.official.